Introduction
This Privacy Policy outlines the terms and guidelines we apply to protect personal information we collect from you. By providing us with personal information, you consent to our use and, if applicable, communication of this information in accordance with this policy and within the limits you have indicated to us, subject to compliance with applicable laws.
Thus, unless required by Law or under contractual obligations, you may at any time refuse and may, if applicable, withdraw your consent regarding certain indicated uses by communicating with us.
1. Description of personal information collected and recorded in our files
SIAQ may, in the course of its activities and to enable it to provide agreed services to its members, collect members' personal information and data.
Depending on the membership status you wish to join, other information, certifications, or documents may be requested to complete your membership.
We collect certain information required to offer you an optimal service and allow us to communicate with you via our website, newsletters, email, telephone, or other methods.
2. Reasons for collecting your personal information - purposes
We collect your personal information for the following purposes:
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2.1. To provide the agreed service
If you wish to become a member of SIAQ, we need your name and complete contact information to register you and ensure follow-up regarding the subscription, such as sending an invoice and providing the services you are entitled to based on your subscription type. -
2.2. Validate your membership application
Depending on the membership status you wish to join, certain information will be requested to validate that you meet the criteria of the membership status you wish to join. -
2.3. Validate your event registration
If you wish to register for an event (or training), we need your name and complete contact information to register you and ensure follow-up regarding your registration, such as sending an invoice or any other required information for the said event. -
2.4. To process payment - Online payment solution
All solutions we recommend and use allow managing payments by redirection. In this way, no banking information is saved in our databases. -
2.5. To send you offers and information
We may occasionally use your personal contacts, either your postal address or your email address, to send you additional information about our products and services, inform you about special offers or promotions related to our products or services. -
2.6. Member directory
We publish a directory of our members, accessible only to other members, with the following information: First and last name, postal address, email address, and phone number. -
2.7. Other uses
Occasionally, we may also use your personal information for the following purposes:- 2.7.1. Statistics;
- 2.7.2. Surveys on our products and services;
- 2.7.3. Service improvement;
- 2.7.4. Customer service;
- 2.7.5. Product and service customization.
3. Disclosure of personal information
We may disclose your personal information to the following individuals for the reasons and under the conditions indicated below:
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3.1. Disclosure to our suppliers
We may disclose your personal information to those who provide us with services, including but not limited to invoice printers, people responsible for the transport and delivery of our products and services, and our software designers and information technology advisors.
We only provide these third parties with the information necessary for them to provide the service properly, and they are prohibited from using that information for other purposes.
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3.2. Internal disclosure
We may disclose your personal information to all persons who are part of our salaried staff, management, or subcontractors, of which information is provided solely to enable us to provide you with the services to which you are subscribed or which are a logical continuation thereof. -
3.3. Disclosure to our partners
From time to time, we may share our customer lists with other organizations carefully selected by us and who wish to make their products or services known to you, such as QuébecVert and Horticompétences. We review documents or information likely to be sent to you by the concerned partners or sponsors to ensure that the concerned organization is trustworthy, serious, and that thethe occasion of personal information through our website.
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7.1. Cookie
It is possible, when a person accesses our website, that a browser device called a "cookie" is activated to collect information such as the type of internet browser used or the operating system used by the visitor, the domain name from which they came, the date of access to the site, the number of their visits, the average time they spend on our site, and the pages visited. The use of this cookie in no way allows us to know the identity of a visitor unless they have registered for our services or sent us a specific message to that effect from our website. We may use this information (excluding any information allowing the identification of a visitor) and share it with other organizations with which we have business relationships, for statistical purposes and to measure the use of our site, improve its content, effectiveness, and functionalities. -
7.2. Email
We may send by email communications related to marketing or promotional matters containing information that may be useful to you, including information about our products and the products of other manufacturers, suppliers, or manufacturers with whom we have business relationships. You can unsubscribe from this email communication service at any time or inform us of your preferences regarding the types of emails you are willing to receive. If you send us an email, we may retain it, including the email address from which the message was sent to us and any eventual responses we may send you.
8. General Information
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8.1. Modifications
It is possible and even likely that we will occasionally modify or supplement this privacy policy. If changes are made, they will be posted on our website, and the new modified policy will be available on our site.
However, if changes are made regarding the reasons why personal information is collected, used, or disclosed to third parties and for which consents have been obtained, we will obtain the necessary consents unless this use or disclosure of personal information is otherwise required or authorized by applicable laws.
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8.2. Withdrawal of your consents
You can notify us at any time of your desire to withdraw or modify your consent regarding the use and communication of your personal information. We will comply with your request, taking into account any legal or contractual constraints related to your transactions.
You can unsubscribe from newsletters, updates, or other promotional communications or invitations to participate in a contest at any time by clicking on the unsubscribe link under the "unsubscribe" mention in all our mailings you may receive. Upon receipt of your unsubscribe request, our list of subscribers to our newsletters, surveys, updates, promotions, and contests will be updated accordingly.
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8.3. Links to other websites
Links to other websites or internet resources may be offered on our site for promotional purposes, informational purposes, or for convenience. If you click on one of these links, you are connecting to another website or internet resource for which we are not responsible, over which we have no control, and which has its own policy on the collection of personal information, their use, and disclosure. We therefore disclaim any responsibility that may arise from your visiting these other websites or internet resources.
9. Information collected online by using cookies
During online browsing, we collect information to personalize your browsing and preferences, for example, the browsing language or to track engagement goals on actions proposed on our website. The installed cookies are saved in your browser. You can accept, refuse, or delete them from your browser cache at any time.
10. Collection of statistics
We use Google Analytics GA4 to collect online browsing information,
Mailchimp for statistics on newsletter sends, as well as Meta and Looker Studio for SEM campaigns that we manage.
11. Retention and destruction of your information
We retain information only for the period during which we actively provide services. All information that is not required is securely destroyed.
12. Communications
For any comments or to obtain any information, you can contact the SIAQ by phone, email, or postal mail at the following details:
Phone: 1-450-689-9393
Email for your personal information: [email protected]
General email: [email protected] -